Ten weeks.
2,390 orders.
Partnership review. 13 August 2026.
It works. Your customers love it.
A "team of five" runs it.
Decentralise your operations by handing your customers to installers you don't employ, without losing the experience.
Brand damage, quality drift, lack of visibility.
A ranked network, evidence on every job, live status to every customer, one connected journey.
Psst. Yes, those are actual Pod chargers, driving themselves left to right. No installers were harmed.
93 customers scored the work. The average is 9.6 out of 10.
In their words.
"Fast and efficient."
Jason, Northampton
"Friendly and professional."
Alan, Weybridge
"Great! Fast and no issues."
Rebekah, Sale
June: 137. July: 1,270. August is running ahead of July.
Five people. 22,863 steps. 92% on time.
The platform runs the process. The team handles the exceptions.
Five people run the programme.
Owns the programme end to end. Built the initial flow and comms with Mayssa.
Built the initial flow and comms with Emily. Owns tone of voice, guidance and the UX of the flow.
Optimises what exists and builds new workflows for migration, QA and partnerships. A rock star.
Runs every customer conversation on the programme, taking over from Alexis.
Builds the integrations and keeps the rails connected. The plumbing behind every order.
Six installer companies carry the load. Quality decides who gets more of it.
What we're not happy with yet.
Five people should feel like fifty.
Drafts, tags, escalates. Eleven hours becomes minutes.
Most messages repeat. The platform already knows the order, the installer and the date. So the answer can be written before a person opens the chat.
- Auto mark-as-read on chats that need no human.
- Reply suggestions built on your own chat templates.
- Tags and escalates the ones that do need a person.
One meeting to set it up. Reviews at week one and week two. You tell us what to improve. We fix it before the next meeting.
Made, logged, filed against the order.
Now flowing on the same rails.
Build partnerships in the platform. Agree SLAs and pricing. Set installer tiers and who gets dispatched first.
These are in the build now, pulled forward because your team asked for them.
Two thirds of the book is fleet and partner demand.
You send QA teams to inspect installer work. No other brand does it. It is the sharpest proof in any B2B pitch.
Your partner portal does the job today. Our integrated B2B portal is live when scale makes it worth a look. Your call.
Deeper. Broader. Further.
Six firms to nine, then beyond. Firms own their people. Pod owns outcomes.
Push harder on fleets, partnerships and dealerships. Lead with the QA advantage.
A new market is a configuration change on this platform. Weeks of setup, not a build.
Three questions for this room.
What is the end goal of the Pod programme: what does “done” look like?
What would make you genuinely happy in twelve months: volume, margin, markets, or something else?
Which comes first: doubling down on fleet and partner demand, or a new market?
Installation operations, without the operational burden.